Health and Safety in Care, Safety Consultant in Shropshire

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Health and Safety Training package for Care Home provider.

June 2015

The client

The nursing home is a specialist nursing and rehabilitation facility sitting in 35 acres of parkland.  The original building dates back to 1800’s with refurbishment and new build additions bringing the property into the 21st century.  

With over 180 staff members, most working night and day shifts, and with 70 service users having very special and demanding needs, planning training was a difficult task for the HR team. The home has a fast staff turnover and many employees do not have English as a first language.  

As per the original request Adele delivered four half day training sessions over two days each month. After two months (8 training sessions), the courses were re-designed to cover the actual company safety procedures which can be evidenced to meet the criteria set by CQC for staff induction. Working with the HR team and the Facility Manager, company procedures were re-written to make it easier for those with little English language skills to understand .

The project

The sessions were delivered to anywhere between 3 - 24 people at a time.  As the trainer had a good working knowledge of the company procedures and different working practices on each nursing unit, the course content could be adjusted to ensure that information provided to the group was relevant to their work duties.  As questions arose during the sessions, feedback was provided to the Facility Manager and HR Manager in regards to inconsistencies with induction processes and specific training requirement needs.  From the training session it was evident that the individual unit managers carried out induction in different ways which was not always managed by the HR department (i.e. retention of training records, fire evacuation practice, issuing of PPE, completion of staff risk assessments etc).

As a result of this training programme senior staff members had a greater understanding of their H&S supervisor roles and understood the use of reporting issues to the Health and Safety Committee as well as the need to formally report H&S hazards to the Estates Team (previously an underused function).  Employees recognised the purpose of support and review meetings and ensuring that these were carried out, particularly following confrontation with residents.  The HR team reviewed their induction process so that all new employees were provided with the same information and received consistent monitoring evaluation support within their first six months of work.

How as this proved its’ worth?

Developing in-house training courses for staff has improved the retention of staff and started to build good working relationships with new employees.  Being provided with feedback on the course helped the care home to ensure they can meet the legal requirements to train staff and provide them with information to carry out their jobs safely. Department Managers have taken a greater responsibility for training staff in their charge and taken a better look at emergency evacuation measures for their team and service users. Working with the Facilities Manager to ensure that emergency procedures for night time evacuation are achievable for staff and residents.

The HR Manager receives on-going support from us in regards to revisions required on the induction form (relating to procedure changes) and regularly meets with the department managers to review induction processes.  The Facility Manager meets with the H&S Committee on a quarterly basis to update the H&S Action plan and reports to the Directors on h&s initiatives agreed through the committee meetings.  The recent CQC Inspection visit resulted in a ‘Good’ rating; the training of staff was highly commended.

How they got there

This care home has been our client for two years and these particular outcomes are the direct result of the following services:

  1. Training
  2. Workplace inspection


    Adele Partridge

    +44(0) 7894 860292

Adele exceeded my expectations at our first Health and Safety training session by securing the engagement of the team new to our Care Home.  Now I frame my expectations knowing  how well she will work with our team.

HR Manager

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